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OLENIS LLC
12656 Southern Highlands Pkwy, Unit 1040 Las Vegas, NV 89141
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Política de privacidad
Privacy policy
Last Updated: May 7, 2026
This version of our Privacy Policy applies to visitors and customers located in Canada. It supplements your rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Quebec's Act respecting the protection of personal information in the private sector (Law 25), Alberta's PIPA, and British Columbia's PIPA. Nothing in this Privacy Policy limits your statutory rights as a Canadian individual.
Olenis operates this store and website at https://shop.olenis.com/ (the "Site"), including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Olenis is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Personal Information We Collect
When we use the term "personal information," we are referring to information about an identifiable individual, as defined under PIPEDA and applicable provincial privacy laws. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services and as permitted or required by Canadian law:
Contact Details: Your name, address, billing address, shipping address, phone number, and email address.
Financial Information: Credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation. Note: Payment data is processed securely by Shopify and third-party payment processors and is not stored directly by us.
Account Information: Your username, password, security questions, preferences, and settings.
Transaction Information: The items you view, add to your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transaction history.
Communications: Information you include in communications with us, such as customer support inquiries.
Device Information: Information about your device, browser, or network connection, your IP address, time zone, cookies installed on your device, and other unique identifiers.
Usage Information: Information regarding your interaction with the Services, including how and when you interact with or navigate the Site, what websites or search terms referred you to the Site, and the individual web pages or products you view.
2. Personal Information Sources
We may collect personal information from the following sources:
- Directly from you: When you create an account, visit or use the Services, make a purchase, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services: From your device when you use our products or services or visit our website, through the use of cookies and similar technologies (subject to consent where required by Quebec's Law 25 and other applicable provincial laws).
- From our service providers: When we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties: Such as marketing partners or analytics providers.
3. How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes. We rely on your consent (express or implied) and the limited grounds permitted under PIPEDA and applicable provincial laws.
Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create and manage your account, to arrange for shipping, to facilitate returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you.
Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email or text message, and to show you online advertisements for products or services. We rely on your express consent (or implied consent where permitted by Canada's Anti-Spam Legislation, "CASL") to send commercial electronic messages.
Security and Fraud Prevention: We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, to protect public safety, and to secure our services.
Communicating with You: We use your personal information to provide you with customer support, to respond to your inquiries, to provide effective services, and to maintain our business relationship with you.
Legal Reasons: We use your personal information to comply with applicable Canadian or provincial law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.
4. Data Related to Subscriptions and Marketing
4.1 Subscription/Recurring Orders: If you enroll in a subscription service, we use your Order Information to manage the recurring orders and charges, and to alert you to upcoming renewals, failed payments, or changes to the service.
4.2 SMS Marketing: If you opt-in to receive text messages (SMS) from us, your phone number and consent data will be shared with our SMS marketing partner for the purpose of sending you promotional offers, cart reminders, and transactional updates. We obtain your express consent before sending commercial electronic messages, in accordance with CASL. You can opt-out of SMS marketing at any time by replying "STOP" to any of our messages or by emailing privacy@olenisrx.com.
4.3 Email Marketing: We may send you promotional emails where you have given consent. You may opt out at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders, on the basis of contract.
5. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
Shopify: We use Shopify (a Canadian company) to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
Payment Processors: We use various payment processors (e.g., Shopify Payments, PayPal) to handle and process payment transactions securely.
Shipping & Fulfillment: We share necessary Order Information (name, address, items) with shipping carriers (e.g., Canada Post, Purolator, FedEx, UPS, third-party logistics providers) to fulfill and deliver your order to addresses in Canada.
Analytics: We use Google Analytics to help us understand how our customers use the Site, where consented. You can read more about how Google uses your Personal Information here: Google Privacy Policy.
Business and Marketing Partners: We may share information with business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
Legal Requirements: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive from Canadian or international authorities, or to otherwise protect our rights.
Business Transactions: In connection with a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
6. Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than Canada, including the United States, in order to provide and improve the Services for you.
To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.
7. Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.
8. Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of 14 (Quebec) or 13 (other provinces) without parental consent where required by applicable provincial law. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
9. Security of Your Information
We implement appropriate physical, technical, and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction, in accordance with our obligations under PIPEDA and applicable provincial laws. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.
In the event of a breach of security safeguards involving your personal information that creates a real risk of significant harm, we will notify the Office of the Privacy Commissioner of Canada (OPC) and affected individuals as required under PIPEDA, and the Commission d'accès à l'information du Québec (CAI) where Quebec residents are affected, as required under Law 25.
10. Data Retention
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
When you place an order through the Site, we will maintain your Order Information for the duration of your relationship with us and for up to 7 years thereafter to comply with Canadian and provincial tax and accounting obligations, unless and until you ask us to delete this information and there is no other legal basis to retain it. Marketing data is retained until you withdraw consent or unsubscribe. Technical and analytics data is retained for up to 26 months.
11. Your Rights and Choices
Depending on your province of residence, you may have some or all of the rights listed below in relation to your personal information. These rights may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.
Right to Access / Know: You have the right to request access to personal information that we hold about you (PIPEDA, provincial privacy laws).
Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
Right to Delete: Quebec residents have the right to request that we delete personal information we maintain about them under Law 25, subject to certain exceptions. Other provinces may provide a more limited right.
Right of Portability: Quebec residents have the right to receive a copy of computerized personal information that you have provided to us in a structured, commonly used technological format and to request that we transfer it to another organization, where technically feasible (Law 25, in force since 22 September 2024).
Right to Withdraw Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time, subject to legal or contractual restrictions. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
Right to be Informed of Automated Decisions (Quebec): If we use your personal information to render a decision based exclusively on automated processing, Quebec residents have the right to be informed and to submit observations.
Right to Opt-Out of Sale or Sharing for Targeted Advertising: You have the right to opt out of any "sale" or "sharing" of your personal information for targeted advertising purposes. If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt out for the device and browser that you use to visit the website.
Authorized Agent: In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.
Non-Discrimination: We will not discriminate against you for exercising any of these rights.
To exercise any of these rights, please contact us at privacy@olenisrx.com. We may need to verify your identity before we can process your requests. We will respond within 30 days as required under PIPEDA and applicable provincial laws.
12. International Transfers
Please note that we may transfer, store, and process your personal information outside of Canada and your province of residence, including in the United States, where our service providers operate.
While in another jurisdiction, your personal information may be subject to the laws of that jurisdiction, including lawful access by foreign authorities. We use contractual safeguards (including data processing agreements and standard contractual clauses where appropriate) to require comparable levels of protection. Quebec residents are informed, as required under Law 25, that personal information may be transferred outside Quebec; you may obtain further details, including a list of countries to which transfers occur, by contacting privacy@olenisrx.com.
13. Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. You also have the right to file a complaint with the relevant regulator:
- Office of the Privacy Commissioner of Canada (OPC): https://www.priv.gc.ca | 1-800-282-1376
- Quebec residents (CAI): https://www.cai.gouv.qc.ca
- Alberta (OIPC): https://www.oipc.ab.ca
- British Columbia (OIPC BC): https://www.oipc.bc.ca
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last Updated" date at the top of the policy. Where changes are material, we will provide additional notice (such as by email) where required by Canadian or provincial law.
15. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to exercise any of the rights available to you, please contact us:
Privacy Officer (for Canadian customers): privacy@olenisrx.com
General support: support@olenisrx.com
Mail:
Olenis
12656 Southern Highlands Pkwy, Unit 1040
Las Vegas, NV 89141, United States
For the purpose of PIPEDA and applicable provincial privacy laws, Olenis (Olenis LLC) is the organization responsible for personal information under our control.
