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OLENIS LLC
12656 Southern Highlands Pkwy, Unit 1040 Las Vegas, NV 89141
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Política de privacidad
Privacy policy
Last Updated: 7 May 2026
This version of our Privacy Policy applies to visitors and customers located in the United Kingdom. It supplements your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Nothing in this Privacy Policy limits your rights as a UK data subject.
Olenis operates this store and website at https://shop.olenis.com/ (the "Site"), including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Olenis is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Personal Information We Collect
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person, equivalent to "personal data" under the UK GDPR. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services and as permitted or required by UK law:
Contact Details: Your name, address, billing address, shipping address, phone number, and email address.
Financial Information: Credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation. Note: Payment data is processed securely by Shopify and third-party payment processors and is not stored directly by us.
Account Information: Your username, password, security questions, preferences, and settings.
Transaction Information: The items you view, add to your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transaction history.
Communications: Information you include in communications with us, such as customer support inquiries.
Device Information: Information about your device, browser, or network connection, your IP address, time zone, cookies installed on your device, and other unique identifiers.
Usage Information: Information regarding your interaction with the Services, including how and when you interact with or navigate the Site, what websites or search terms referred you to the Site, and the individual web pages or products you view.
2. Personal Information Sources
We may collect personal information from the following sources:
- Directly from you: When you create an account, visit or use the Services, make a purchase, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services: From your device when you use our products or services or visit our website, through the use of cookies and similar technologies (subject to PECR consent).
- From our service providers: When we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties: Such as marketing partners or analytics providers.
3. How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes. Each purpose is supported by a lawful basis under Article 6 of the UK GDPR, identified below:
Provide, Tailor, and Improve the Services (lawful basis: contract, legitimate interests): We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create and manage your account, to arrange for shipping, to facilitate returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you.
Marketing and Advertising (lawful basis: consent, or legitimate interests for soft opt-in to existing customers under PECR): We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email or text message, and to show you online advertisements for products or services, including based on items you previously purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention (lawful basis: legitimate interests, legal obligation): We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, to protect public safety, and to secure our services.
Communicating with You (lawful basis: contract, legitimate interests): We use your personal information to provide you with customer support, to respond to your inquiries, to provide effective services, and to maintain our business relationship with you.
Legal Reasons (lawful basis: legal obligation): We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.
4. Data Related to Subscriptions and Marketing
4.1 Subscription/Recurring Orders: If you enroll in a subscription service, we use your Order Information to manage the recurring orders and charges, and to alert you to upcoming renewals, failed payments, or changes to the service.
4.2 SMS Marketing: If you opt-in to receive text messages (SMS) from us, your phone number and consent data will be shared with our SMS marketing partner for the purpose of sending you promotional offers, cart reminders, and transactional updates. We obtain your prior, specific, and informed consent before sending marketing SMS, in accordance with the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK GDPR. You can opt-out of SMS marketing at any time by replying "STOP" to any of our messages or by emailing privacy@olenisrx.com.
4.3 Email Marketing: We may send you promotional emails where you have given consent, or under the soft opt-in to existing customers permitted by PECR. You may opt out at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders, on the basis of contract.
5. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
Payment Processors: We use various payment processors (e.g., Shopify Payments, PayPal) to handle and process payment transactions securely.
Shipping & Fulfillment: We share necessary Order Information (name, address, items) with shipping carriers (e.g., Royal Mail, DHL, Parcelforce, third-party logistics providers) to fulfill and deliver your order to addresses in the United Kingdom.
Analytics: We use Google Analytics to help us understand how our customers use the Site, where consented. You can read more about how Google uses your Personal Information here: Google Privacy Policy.
Business and Marketing Partners: We may share information with business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
Legal Requirements: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive from UK or international authorities, or to otherwise protect our rights.
Business Transactions: In connection with a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
6. Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than the United Kingdom, including the United States, in order to provide and improve the Services for you.
To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.
7. Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.
8. Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of 13 (or 16 where Article 8 of the UK GDPR applies to information society services offered directly to children). If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
9. Security of Your Information
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction, in accordance with our obligations under Article 32 of the UK GDPR. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware, and you without undue delay where the breach is likely to result in a high risk to your rights and freedoms.
10. Data Retention
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
When you place an order through the Site, we will maintain your Order Information for the duration of your relationship with us and for up to 7 years thereafter to comply with UK tax and accounting obligations, unless and until you ask us to delete this information and there is no other legal basis to retain it. Marketing data is retained until you withdraw consent or unsubscribe. Technical and analytics data is retained for up to 26 months.
11. Your Rights and Choices
As a UK data subject, you have the following rights under the UK GDPR. These rights may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.
Right to Access / Know: You have the right to request access to personal information that we hold about you (Article 15 UK GDPR).
Right to Delete (Erasure): You have the right to request that we delete personal information we maintain about you, subject to certain exceptions (Article 17 UK GDPR).
Right to Correct (Rectification): You have the right to request that we correct inaccurate personal information we maintain about you (Article 16 UK GDPR).
Right of Portability: You have the right to receive a copy of the personal information we hold about you in a structured, commonly used, machine-readable format and to request that we transfer it to a third party, in certain circumstances (Article 20 UK GDPR).
Right to Opt-Out of Sale or Sharing for Targeted Advertising: You have the right to opt out of any "sale" or "sharing" of your personal information for targeted advertising purposes. If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt out for the device and browser that you use to visit the website.
Objection to Processing and Restriction of Processing: You have the right to object to processing based on legitimate interests or for direct marketing (Article 21 UK GDPR), and to request restriction of processing in certain circumstances (Article 18 UK GDPR).
Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
Rights in relation to automated decision-making: You have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects (Article 22 UK GDPR).
Authorized Agent: In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.
Non-Discrimination: We will not discriminate against you for exercising any of these rights.
To exercise any of these rights, please contact us at privacy@olenisrx.com. We may need to verify your identity before we can process your requests. We will respond within one month, with the possibility of extending by a further two months for complex requests.
12. International Transfers
Please note that we may transfer, store, and process your personal information outside the United Kingdom, including in the United States.
Where we transfer your personal information out of the United Kingdom, we rely on recognized transfer mechanisms such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, an adequacy decision recognized by the UK Government, or your explicit consent, as appropriate. You may request a copy of the safeguards in place by contacting privacy@olenisrx.com.
13. Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. You also have the right to lodge a complaint with the United Kingdom Information Commissioner's Office (ICO):
- Website: https://ico.org.uk
- Helpline: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last Updated" date at the top of the policy. Where changes are material, we will provide additional notice (such as by email) where required by UK law.
15. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to exercise any of the rights available to you, please contact us:
Email: privacy@olenisrx.com (privacy enquiries) or support@olenisrx.com (general support)
Mail:
Olenis
12656 Southern Highlands Pkwy, Unit 1040
Las Vegas, NV 89141, United States
For the purpose of UK data protection law, Olenis (Olenis LLC) is the data controller of your personal information.
